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FAQ

Our frequently asked questions ! Get to know more about us, if your question is not answered, please email us mae.studio.india@gmail.com

  • How will the pieces be shipped?
    We believe in delivering more than just fashion. Your Mae order is packed in a handmade bag made from recycled waste plastic and leftover brocades and lovingly crafted by a team of creative and environmentally-conscious elves, read more here. We ship from New Delhi through DHL/UPS to ship your orders.
  • Which payment methods are accepted in the Online Shop?
    You can pay with your trusty debit or credit card, whether it's Visa, Mastercard, American Express, or Discover. And, to make your life even easier, we process all payments through PayPal.
  • What is the Return policy?
    We go to great lengths to make sure your orders reach you in perfect condition, thus, we usually don't usually do returns. But if you want to swap something out and get an exchange Just drop us a mail mae.studio.india@gmail.com However, in case your order has a problem, contact us with the specifics and we can work on a return and refund process. Keep in mind, that you’ll need to cover your own shipping costs to send the item back our way. Unfortunately, we can't refund the original shipping fees you paid to get the item in the first place. Finally, make sure the item is still in its new, original condition!
  • How do you guarantee the items are good quality?
    We have an extensive internal quality control process that ensures each item meets our high standards before it makes its way to your closet. It's like a fashion boot camp for our garments, putting them through rigorous tests to make sure they're up to mark. From stitching to fabric to the overall design, we scrutinise every detail to make sure you get the best possible Mae experience.
  • How do I pick the right size?
    Mae garments are oversized and they look and feel the best when sized up. Thus if your body measurements exists in-between sizes, always go for the bigger size. Furthermore our garments are degendered and so is our sizing chart. Forget your conventional size chart measurements and select your Mae size purely on the basis of your current body measurements. If you need a little extra help, don't hesitate to reach out to us. And remember, there's no shame in sizing up or down to get the perfect fit!
  • What are the delivery charges for orders from the Online Shop?
    We want to make sure that everyone gets their hands on a unique Mae piece, no matter where they are in the world! So, we calculate the delivery charges based on the shipping destination, which means once you place an order, our system will automatically calculate the delivery charges and show you the total amount.
  • How long will delivery take?
    When you place an order with us, we'll need a little bit of time to get everything stitched up. So, we ask that you allow 2-3 weeks for us to work our magic before we dispatch your order. We'll do everything we can to get your order out the door as soon as possible. Sometimes unexpected delays happen, but if there's a hiccup in the process, we'll shoot you an email to let you know When it comes to shipping, if you're in India, you can expect your order to arrive within 3 business days of dispatch. If you're an international shopper, expect your order within 5 business days of dispatch.
  • How to return the product?
    If your item is damaged or of the wrong size, just shoot us an email at mae.studio.india@gmail.com within 10 days of receiving the package. Keep in mind you will have to bear the shipping costs of sending the item back to us. And further shipping cost of sending you the new piece, in case of replacement. When you send your return package back our way, please make sure it's in perfect condition - no signs of wear or washing. Once we receive it, analyze it, we'll start processing your refund. We'll return your moolah via the same payment method you used for the transaction, and we'll get it done within 48 hours of receiving your return. Keep in mind that it might take 5-7 days for the refund to show up in your account, depending on your bank. P.s. we can't refund any postage, handling costs (Paypal charges) or duty reimbursement. If the item gets damaged during shipping, Mae can’t be held responsible. ~ Mae discourages you to undergo this long, and expensive affair of returns and exchanges. We urge you to gift or give your piece away instead and buy yourself a whole new piece. This not just saves you extra money on shipping but is also a greener route, as there is a lot of petrol and fuel used in shipping services. Please note, we will not be able to process returns of any of the following products: Made with custom measurements Bought during a sale Masks and lingerie
  • What is that smell when I open my Mae order?
    That is actually the smell of the Rajnigandha blooms, a special aroma, sourced from an old vintage local shop in Chandni Chowk, Delhi that we add to our garments before we send them off to you. It's our way of saying "thanks for choosing Mae!" However, we understand that some might be allergic to the scent, so if that's you, just let us know in the notes section, and we'll make sure to skip the fragrance.
  • What should I do if I want something that is sold out?
    We know that feeling when you fall in love with a piece of clothing only to find out it's already been snatched up by someone else. But don't worry, we've got your back. Simply send us an email at mae.studio.india@gmail.com or message us on Contact us page. We'll do our best to track down the item or suggest a similar style that will give you the same Mae magic.
  • What is upcycled clothing?
    Upcycled clothing is where one person’s trash turns into another’s treasure. It's the process of taking old, worn-out clothes and transforming them into something new and beautiful. Not only does it breathe new life into discarded materials, but it also reduces waste and promotes sustainability. So the next time you wear an upcycled piece, you can feel good knowing that you're making the world a little bit better, one outfit at a time!
  • Can I order multiple numbers of the same Mae garments?
    If you're head over heels in love with a particular Mae piece and want more of it, just drop us a mail @mae.studio.india@gmail.com. We'll do our best to accommodate your request. However, keep in mind that some of our pieces are one-of-a-kind, crafted from antique brocades. In those cases, we might not be able to replicate the magic.
  • Want the pieces on rentals?
    If you're in the mood for some Mae magic but don't want to commit to a full purchase, you can rent our pieces instead. Just head over to our contact us page and shoot us a message or email mae.studio.india@gmail.com If you are a stylist or are looking to shoot in our pieces - we charge a mere 30% of the product price for 4 days. Shipping for both sides, the delivery and return must be borne by you.
  • How to take care of your Mae garments?
    Our products are made from 20-25 years old silk and brocade fabrics, hand-dyed cottons, corduroys, sequinned nets, velvet and more. With some love and care, our garments can easily serve you a whole lifetime and more! For detailed Wash Care information, click here.
  • I have a saree I want you to reimagine, how can I do that?
    To get started on your saree-reimagining journey, tell us all about your heirloom saree, its history, its personality, and what you envision for its future. We will consult with you and work our Mae magic to create a whole new upcycled garment that honours your saree's past while giving it a fresh and modern twist. Be it your mother’s, your grandmother’s or aunty’s age-old saree, let us help you turn it into a custom fit for your cocktail, reception, brother’s wedding and more. We’re also open to larger projects, to turn a whole set of sarees into a new wardrobe. All such reimagined projects, please get in touch with us atleast 3 months in advance, so we have enough time for ideation, designing and construction.
  • How do I figure out my sizing?
    To figure out your Mae size, all you need is a tape measure. Measure yourself at the biggest part of your body that corresponds to the garment you're eyeing. For example, if you're looking at a hip-length top, measure the biggest part of your hips. Then, make sure your measurement falls under the size chart measurement for that part of the garment. It's that simple! Mae garments are oversized and they look and feel the best when sized up. Thus if your body measurements exist in-between sizes, always go for the bigger size. If you need a little extra help, don't hesitate to reach out to us. And remember, there's no shame in sizing up or down to get the perfect fit!
  • Can my Mae be customised to my sizes?
    Absolutely! We want to ensure that every customer has the perfect fit, so we offer customization on request. Just shoot us an email or slide into our DMs on Instagram, and we'll work with you to make sure your Mae is tailored to you!
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