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Store Policy

General Terms

Terms & Conditions

a. Effective date of policy: March 23rd 2023

b. All mae services and all infromation, content, materials, products and other servives indluded on or otherwise made avaiable to you throught this mae services are provided by mae on "as is" and "as avaiable" basis, unless otherwise specified in writing, Mae makes no represenatations of warranties of any kind, express or implied, as to the operations of the Mae services

 

By using our website or purchasing our products, you agree to the following: 

 

a. We reserve the right to change these terms and conditions at any time without prior notice.

b. We reserve the right to refuse service to anyone.

Products and Pricing

a. All our products are made from upcycled materials, which means each item is unique and may have slight variations.

b. Prices are subject to change without prior notice.

c. We reserve the right to limit the quantity of items per customer.

Intellectual Property

a. All content on our website, including images, text, and logos, is the property of our store.

b. You may not use our content without our permission.

If you have any questions or concerns about these terms and conditions, please do not hesitate to contact us 

User Agreement

a. Age Requirement: Users must be at least 18 years old to create an account and purchase items on the platform. This ensures that all transactions are made by responsible adults.

b. Prohibited Items: Users are prohibited from selling or purchasing any illegal or dangerous items on the platform. This includes items that may contain hazardous materials, such as chemicals, explosives, or weapons.

c. Copyright Infringement: Users are prohibited from selling or purchasing any items that infringe on the intellectual property rights of others. This includes items that are counterfeit or contain copyrighted material without permission.

d. Accurate Item Descriptions: Users must provide accurate and detailed descriptions of the items they are selling. This includes information about the materials used, the condition of the item, and any flaws or defects.

e. Professional Conduct: Users must conduct themselves in a professional and respectful manner when communicating with other users. Harassment, hate speech, or any other inappropriate behavior will not be tolerated.

f. Payment: Users must use a valid form of payment for any transactions made on the platform. Any fraudulent or unauthorized payments will result in account termination.

g. Disputes: In the event of any disputes between users, the upcycling online store will act as a mediator and may suspend or terminate user accounts if necessary.

By implementing these user restrictions, your upcycling online store can create a safe and trustworthy platform for all users.

Rule of Conduct

At our upcycling store, we are committed to promoting sustainable practices and reducing waste by offering unique and eco-friendly products made from repurposed materials. To maintain a respectful and positive community, we ask that our customers abide by the following code of conduct:

a. Respectful Communication: All communication between customers and our team must be respectful and professional. We will not tolerate any discriminatory, offensive, or harassing language or behavior. Any such behavior will result in immediate termination of the transaction or communication.

b. Honest Reviews: We encourage our customers to leave honest reviews and feedback about our products and services. However, reviews must be constructive and not include any defamatory or false statements. We reserve the right to moderate reviews that violate this policy.

c. Responsible Purchasing: Our customers are responsible for making informed purchasing decisions based on the product descriptions and images provided. We will not accept returns or refunds for products that have been misused or damaged after delivery.

d. Protecting Privacy: We are committed to protecting the privacy of our customers. We will not share or sell any personal information provided during the purchasing process, except as required by law.

e. Environmental Responsibility: We encourage our customers to be environmentally responsible by reusing and recycling packaging materials when possible. We also strive to reduce waste by using minimal packaging for our products.

f. Intellectual Property: We respect the intellectual property rights of others and expect our customers to do the same. We will not tolerate the reproduction or distribution of our products without prior written consent.

By shopping at our upcycling store, you agree to abide by this code of conduct. We reserve the right to modify this code of conduct at any time without prior notice. Thank you for supporting sustainable practices and being a part of our community.

Privacy & Safety

At Mae, we take your privacy and safety seriously. Our website is SSL certified, which means that all data transferred between your browser and our website is encrypted and secure. We never share your details with any third party, and we are committed to protecting the privacy of both our customers and visitors. By using our website, you agree to our privacy policy.

The only data we collect is for the purpose of fulfilling orders and providing you with marketing and promotional information. We believe in transparency, and we will always be clear about what data we are collecting and why. If you have any concerns about your privacy, please do not hesitate to contact us at mae.studio.india@gmail.com.

We value your trust and your business, and we want you to feel confident and secure when shopping with us. Thank you for choosing Mae.

Collaboration Inquiries

Mae is a brand that values collaboration and is excited to work with stylists and creatives who are interested in renting our pieces. Whether you're a fashion professional looking to incorporate Mae pieces into your work or an individual looking for something special to wear on a rental or collaborative basis, Mae welcomes all inquiries. To learn more about the rental process, visit the FAQ page on their website, or send us an email at mae.studio.india@gmail.com.

 

Additionally, Mae is passionate about transforming your heirloom sarees into new, contemporary garments, custom-fitted to you, for your special occasions. We are open to taking on larger projects and invite interested parties to reach out for more information.

Customer Care

 We believe in providing high-quality and sustainable fashion that looks and feels good. One of our core beliefs is in upcycling vintage sarees, which are 20-35 years old that are often kept in closest for decades and transforming them into long lasting and versatile garments that can be worn for various occasion. We take environmental sustainability seriously and it shows in our products as well as our packaging. We use scrap plastic and leftover fabrics to create our packaging, which reduces waste and contributes to a more sustainable environment.

We encourage customers to order carefully and thoughtfully, keeping in mind the 2-3 week time period it takes to make each piece. We appreciate our customers' patience and understanding during this time.

 

While we do offer exchanges and returns in certain cases, we recommend against it because it is more expensive and uses excessive petrol, which is bad for the earth.

We are always open to customizations, and customers can add any specific requests or preferences in the notes when ordering or email us directly at mae.studio.india@gmail.com. Moreover, we are always reachable over email and via our Instagram handle, and we are happy to assist with any questions or concerns. At Mae, we strive to provide our customers with a personalized and enjoyable shopping experience while also making a positive impact on the environment.

Payment Methods

a. We accept payments via credit card, debit card through PayPal.

b. Payments must be made in full before your order is processed.

c. We do not store any credit card information on our servers.

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